Today in “I hate humanity”, dude makes a reservation at one oclock in the morning.  We don’t have the room type he wants, I apologize and explain we’re very full so I’m putting him IN A BIGGER ROOM with a free upgrade.  Man pitches a hissy fit and demands more membership points in compensation than I’m cleared to give out.  He doesn’t have a problem with the room other than the fact that it’s not what he wanted.  I did not tell him to his face to please untwist his knickers but it was a near thing.