working hospitality is weird

I have an interview next week!

And tonight got yelled at by an elderly lady who demanded that I warm up her food for her. A few days ago during the same ritual I asked if she’d bought her frozen pizza in our little convenience store, bc I detest pizza and have no idea how to microwave one and was looking for some directions. She decided I was accusing her of stealing it. No amount of apologies or explanations could soothe her wrath.

Tonight she yelled at me again over the pizza thing, and then demanded that I reprint receipts for all the things she DID buy in our store. Great. She can’t remember what DAY she bought any of them so I get to sift dozens of receipts. Ask her what she bought. Cheese sticks. Okay, that gives me an amount to search for, so I print off the relevant receipts and give them to her.

THIS DOESN’T SAY CHEESE STICKS IT JUST SAYS CASH

Yes, that’s how all our receipts work, I can write it on if you want but–

NO THE COMPUTER NEEDS TO SAY IT IT SAID IT ON MY LAST RECEIPT

That is literally impossible, our computer system only displays “cupboard” because our stock and prices change a lot. I can write it but I can’t type it in or anythi–

MAKE THE COMPUTER SAY IT WHY CANT YOU JUST MAKE THE COMPUTER SAY IT YOU’RE NOT VERY GOOD AT THIS ARE YOU I’M TELLING YOUR MANAGER THAT YOU’RE ACCUSING ME OF STEALING

good. you do that. please tell him how i refused to do the actual literal impossible for you. i’m out.

Today in “I hate humanity”, dude makes a reservation at one oclock in the morning. We don’t have the room type he wants, I apologize and explain we’re very full so I’m putting him IN A BIGGER ROOM with a free upgrade. Man pitches a hissy fit and demands more membership points in compensation than I’m cleared to give out. He doesn’t have a problem with the room other than the fact that it’s not what he wanted. I did not tell him to his face to please untwist his knickers but it was a near thing.

The walnut from last night lodged an official complaint with my manager and demanded that I be “fired effective immediately” omgggg

Wow that may be my first ever encounter with a human being who has had his sense of humor surgically removed.

I was working on a check in, I’d seen his credit card and it was a company card with a name like “visual solutions” or something on it. But I wasn’t positive so I asked him what company he’s with.

He says “rich chicks.” Which is no where close to what’s on his card and he’s stayed here before but not under that name so I think he’s joking, and kinda laugh it off and look at him. He says “I’ve stayed here before, want to see my business card?” I say sure, still thinking this is a setup, and when he hands me the card I say “huh, that’s an unusual company name,” and give it back.

And he EXPLODES. “WHAT IS THIS DO YOU NOT BELIEVE YOUR CUSTOMERS THIS IS OFFENSIVE WHAT DID I DO TO MERIT THIS KIND OF INTERROGATION IT’S RICH CHICKS JUST PUT THAT DOWN AND STOP BEING RUDE TO A PAYING CUSTOMER!!!”

I apologize, explain that I really didn’t mean to be rude, I just get people joking around with me a lot, and I’m sorry that I offended him.

He yanks his key cards out of my hand and marches down the hallway, ranting all the way. “I HAVE NEVER IN MY LIFE SEEN SUCH ABHORRENT BEHAVIOR TOWARDS A SPIRE MEMBER THIS KIND OF TREATMENT WILL NOT STAND I AM GOING TO MAKE SURE YOUR MANAGERS HEAR ABOUT HOW RUDE YOU WERE TO ME WHEN I’VE HAD A LONG DAY AND JUST WANT TO SLEEP AND INSTEAD I GET THIS ATTITUDE–”

I think he stopped when he got into the elevator, but he might well have continued all the way to his room like that.

Sorry I’m not a robot and do possess a personality ya fucking walnut.

I’m trying so hard to keep my sense of humor but so many people have been nasty and entitled in the past two hours that I’m just like. I hear people laughing and it makes me irrationally grumpy and spiteful and when someone talks to me my internal monologue is just “I hate you personally and i hope you step on a lego every night for the rest of your life”

Coworker left ten minutes ago and I’ve already been shouted at for a situation that is totally out of my control. This is not promising for the rest of the night.

So currently working graduation weekend in a college town and it’s actually going…stunningly well this year. Everyone’s been happy with their rooms, no yelling, no “yes it said online you were sold out of rooms with two beds but I REQUESTED ONE”. It’s great.

One guy did try to pull some kind of power play on me I think. He walked up to the desk, which has two computer stations at it, and stood at the one that was very clearly empty, despite me standing at and working on a computer about eight feet away. I asked what I can do for him, he tells me he’s checking in. “Great, I have this computer up and running over here, so I can get you in at this station.”

He continues to stand in front of the empty station.

I awkwardly ask for his last name, pull up the reservation, and tell him “That computer doesn’t work, so I have to do this over here. Can I see an ID and credit card please?”

He proceeds to dig out his wallet, take out the cards, and place them very deliberately on the counter in front of the empty station.

I spent the entire check in running back and forth from the working computer, getting cards, having him sign forms, giving him his keys. He refused to move the entire time. Okay, congrats dude, you made your check in take longer than it would have otherwise and inconvenienced us both. You win, I guess?

Another fun hospitality game: Are y’all smoking weed in your room or are did you just smoke so much outside that your room reeks of it?

oh good time for a round of “is this man complimenting me being creepy or is he genuinely just that awkward?”

Things I can’t believe I’ve actually had to say to grown ass adults tonight:

“Please do not eat the tide pod, I don’t want to have to call poison control.”